Purchases of Roject are processed by Paddle.com Market Limited ("Paddle"), our reseller and the Merchant of Record for your purchase; see our Terms of Service, Section 4. This means Paddle - not us directly - handles the actual refund transaction once one is approved. The policy below describes when a refund applies; Paddle carries it out.
If you're an EU consumer and haven't yet downloaded the Software, you have the right to withdraw from your purchase within 14 days, no reason required, for a full refund.
Because Roject is downloadable digital content, that withdrawal right ends once you start the download, per the explicit acknowledgment checkbox described in our Terms of Service, Section 4 (§ 312f BGB). If you withdraw before downloading, contact us as described in Section 5 below and we'll arrange a full refund through Paddle.
Once you've downloaded the Software, the 14-day withdrawal right no longer applies, per Section 2 above - this is standard for downloadable digital content under EU consumer law. We don't offer refunds for a simple change of mind after download.
If the Software has a genuine defect that prevents it from working as described - and the problem isn't caused by using it outside its supported platform (Section 3 of our Terms) or by a third-party AI provider or model you've connected (Section 6 of our Terms) - contact us within a reasonable time of your purchase. We'll work with you to fix the issue, and if we can't, we'll offer a refund at our discretion.
Email us at mail@rokojori.com with your order/transaction ID (from your Paddle purchase confirmation) and the reason for your request. We'll respond and, where a refund applies under this policy, arrange it with Paddle.
Once a refund is approved, Paddle processes it to your original payment method. Exact timing depends on your payment provider and is outside our control.
We may update this Refund Policy from time to time. We'll update the "last updated" date below when we do.
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